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Contact Shiftsmart Customer Service

Shiftsmart Phone Numbers and Emails

Customer Service Number:

  • (415) 547-0549
    This number is currently not in service and simply goes to a voicemail
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Legal:

  • (214) 699-9125

Shiftsmart Emails:

Accessibility
Accounting/ Billing
Payments Issues
Customer Service
App Support
Legal
Privacy Inquiries
Sales/ Reservations
Technical Support
community@shiftsmart.com
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Shiftsmart Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Shiftsmart Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email
  • The best phone number to call Shiftsmart is 4155470549. 95% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 13% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Shiftsmart may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact Shiftsmart Customer Service?

Most Popular Number:

(415) 547-0549
This number is currently not in service and simply goes to a voicemail
Total calls: 17 901 Issues resolved: 174 Last call: Dec 5, 2025

To directly reach Shiftsmart customer service number for assistance with your inquiries or concerns, you can contact their support representatives via phone at the number 1-415-547-0549. By dialing Shiftsmart phone numbers, you will be able to have a direct conversation with a knowledgeable support representative who will be able to address your specific needs and provide the necessary assistance.

The Shiftsmart corporate office is located in New York at One World Trade Center, Suite 46L, United States. It is the central station for overseeing operations, strategic planning, and decision-making for the organization. The corporate office plays a vital role in shaping and driving the direction of Shiftsmart as it continues to provide workforce management solutions.

To contact Shiftsmart Support directly, you have a few options available. You can reach them by Shiftsmart phone numbers at 1-415-547-0549. These phone numbers will allow you to speak directly with a support representative who can assist you with your inquiries or concerns.

To submit a support ticket to Shiftsmart, simply click on the "?" button located in the upper right-hand corner of the Shiftsmart website or app. If you have a question about payment for a specific shift, access your Profile within the app, click on the gear icon, and select "Payments." Scroll to the shift or shop in question and click "Need Help with this Payment?"

Another approach is to write an email to community@shiftsmart.com. Use this email address to directly communicate your inquiries, feedback, or concerns to the Shiftsmart support team.

PissedConsumer Club

Contact Information

Shiftsmart Website:

Shiftsmart Help Center:

Corporate Office Address:

Shiftsmart, Inc.
One World Trade Center, Suite 46L
New York, New York 10007
United States

Shiftsmart Customer Service Reviews

1.6 / 5
Poor
Jimmy M Ivg
Bad experience
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

Have not received phone call or messages back about my payment still haven't been paid for my work thanks.

Yuki Wmt
Trash wont post shifts and never paid bonus

Horrible no customer service app runs slow and they cheat you out of bonus cant contact real humans .

Lyricka G Suv
Can't sign in

So my major issue is that I cannot sign into my original account.That I had where I've already completed the orientation and a few shifts.And so now I'm having problems being able to you and work or make any money.Because I can't get logged into the right account

Dulce Rll
Poor service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Poor service poor poor service poor service poor service poor service poor service poor service poor service

How Good is Shiftsmart's Customer Service?

Trina M Mkm
Trina M Mkm
Feels Disappointed | Nov 26, 2025

There no live person to talk to.When a Shiftsmart partner has a problem the app don't have the question we need answer the question Not all the time what you programmed on the app is the question we need to ask.I'm not saying we need a live person all the time but for those questions the App can't answer it would be great for a live person to answer the question.

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Tamechia T
Tamechia T
Feels Disappointed | Nov 21, 2025

Can believe they only let me work for two days and now I haven’t been able to work since then

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Joseph M Rsh
Joseph M Rsh
Feels Disappointed | Nov 07, 2025

Weeds

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Dovontay H
Dovontay H
Feels Disappointed | Oct 22, 2025

There was no experience at all. They don’t have live agents or even real people you can speak with and you can’t leave an email for them to contact you so their website is a scam and they don’t answer because more than likely they had you work a shift and marked you as no show so they want have to pay you which is Whats been done to a lot of people who’s done shifts for this company

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Lisa C Adx
Lisa C Adx
Feels Disappointed | Oct 18, 2025

I’ve sent several emails. I tried to call a few numbers that I was given online. Nothing back.

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Jiovanni Vlf
Jiovanni Vlf
Feels Disappointed | Oct 10, 2025

I have no experience with them. Because it doesn't exist. It's all automated. Everytime I need assistance there's no chance of getting it. They don't pay well. And dock you for everything

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Summary of Shiftsmart Customer Service Calls

23.5K TOTAL
CALLS
01:11 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shiftsmart?

Account Question:

  • “Profile”
  • “Shiftsmart account unrestricted”
  • “Account bann with my money in there”

Payments and Charges Question:

  • “Have not been paid”
  • “My shifts and not getting paid”
  • “Rejected payment”

Request for Information Question:

  • “Reschedule”
  • “Need reschedule”
  • “Rescheduled”

Product/ Service Question:

  • “Complaint”
  • “Falsely accused of being late and marked as no show worked 3 shifts that were never paid”
  • “Problem with shift”

Shipping and Delivery Question:

  • “Did not get paid for a shift due to the lead not showing up”
  • “I did not get paid when I showed up for my shift anyways and nobody was there to train me. My lead was not there. Nobody was there to do the shadow ship is it for me and the shift manager told me to go home and then I will be paid for that shift from”
  • “Didn't received pay”

Employment Question:

  • “Need an employer number”
  • “Need to figure out how another company can get ahold of my employer”
  • “I can’t finish my orientation and there is no way for me to contact them”

Website/ Application Question:

  • “Cant get on app dont remember password”
  • “App keeps saying I have not finished an orientation that’s why I can’t see any shifts but I have completed one.”
  • “Problems with ShiftSmart Application”

Staff Question:

  • “The manager wouldn't let me start”
  • “Because I drove all the way out here to the shift and Manager is saying that there is no way that I can work and they are refusing to give me the code so that I can show you guys that I am here. I’m still sitting here because I don’t have gas and”
  • “I accidentally checked in an out at the same time an the manager had me cooking breakfast this morning”

Activation/ Cancellation Question:

  • “My shift was cancelled while working”
  • “Why did they cancel my shift in middle of my shift”
  • “Shift was cancelled but I was clocked in the whole time”

Return/ Replace Question:

  • “Change my phone number for my account”
  • “I changed my shift start time for my merchandiser shift to 12 for today but it is saying that the time is 10 and is saying it will count me as a no show”
  • “Unable to change password”

Cards Question:

  • “The wrong bank card on my account”
  • “I transferred money to wrong card account”
  • “I don't have a card or a bank account. They won't accept my cash app or chime card”

Refund Question:

  • “My bank is refunding one of my monies that I was paid out the 7657 I think it was”
  • “Money back”
  • “My refund”

Other Question:

  • “She's not being able to schedule any shifts”
  • “Brown chick”
  • “Lead partner is not available”

Compare Shiftsmart Customer Service To

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