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Contact Shiftsmart Customer Service

How to Reach a Person at Shiftsmart

Verified Contact Information

Customer Service Number:

  • 1-415-547-0549
    IVR / Automated System Only (No Human Option)
Call Now
Send Message

Legal:

  • 1-214-699-9125

Accessibility:

compliance@shiftsmart.com

Accounting/ Billing:

payments@shiftsmart.com
Payments Issues

Customer Service:

eng@shiftsmart.com
App Support

Legal:

privacy@shiftsmart.com
Privacy Inquiries
legal@shiftsmart.com

Sales/ Reservations:

sales@shiftsmart.com

Technical Support:

support@shiftsmart.com
community@shiftsmart.com

Shiftsmart Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Shiftsmart Phone Number
1 (415) 547-0549
Average Hold Time
00:01:58
Average Calls duration
1 minute
Most Popular Shiftsmart Email Address
community@shiftsmart.com
Shiftsmart Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
View full overview

How to Contact Shiftsmart Customer Service?

To directly reach Shiftsmart customer service number for assistance with your inquiries or concerns, you can contact their support representatives via phone at the number 1-415-547-0549. By dialing Shiftsmart phone numbers, you will be able to have a direct conversation with a knowledgeable support representative who will be able to address your specific needs and provide the necessary assistance.

The Shiftsmart corporate office is located in New York at One World Trade Center, Suite 46L, United States. It is the central station for overseeing operations, strategic planning, and decision-making for the organization. The corporate office plays a vital role in shaping and driving the direction of Shiftsmart as it continues to provide workforce management solutions.

To contact Shiftsmart Support directly, you have a few options available. You can reach them by Shiftsmart phone numbers at 1-415-547-0549. These phone numbers will allow you to speak directly with a support representative who can assist you with your inquiries or concerns.

To submit a support ticket to Shiftsmart, simply click on the "?" button located in the upper right-hand corner of the Shiftsmart website or app. If you have a question about payment for a specific shift, access your Profile within the app, click on the gear icon, and select "Payments." Scroll to the shift or shop in question and click "Need Help with this Payment?"

Another approach is to write an email to community@shiftsmart.com. Use this email address to directly communicate your inquiries, feedback, or concerns to the Shiftsmart support team.

PissedConsumer Club

Contact Information

Shiftsmart Website:

Shiftsmart Help Center:

Corporate Office Address:

Shiftsmart, Inc.
One World Trade Center, Suite 46L
New York, New York 10007
United States

How Customers Rate Shiftsmart Support?

3.7 / 5
Needs improvement

Based on 26.1K calls to Shiftsmart customer support through PissedConsumer.com and 18 survey responses.

Total Calls
26.1K
Avg Call Duration
01:08
Issues Resolved
3%

Why Customers Call Shiftsmart?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 29%
  • Account 16%
  • Payments and Charges 15%
  • Request for Information 12%
  • Product/ Service 10%
  • Shipping and Delivery 4%
  • Website/ Application 4%
  • Employment 4%
  • Staff 2%
  • Activation/ Cancellation 2%
  • Return/ Replace 1%
  • Cards <1%
  • Refund <1%

Customer Inquiries & Issues

29%
  • "Can't open the app"
  • "Background check"
  • "Got turned around"

Account

16%
  • "Profile issue"
  • "Cannot access my account"
  • "Can't login to the app I removed my phone number and somehow couple days later I went back to the app and I was logged out so now I can't login because there no phone number attached to my account"

Payments and Charges

15%
  • "Mad about not getting paid for work I did"
  • "Non payment and shifts"
  • "Non payment"

Request for Information

12%
  • "The background check on the app is acting up"
  • "Concerning a shift"
  • "Have been at the east 3rd st store in Bloomington since about 5:40 and was unable to check in, the app is not working"

Product/ Service

10%
  • "Technical issues"
  • "Tech issues"
  • "Cause yalls system is wrong"

Shipping and Delivery

4%
  • "I didn't get my reset code for my password"
  • "Did not receive my referral bonus"
  • "Delayed payment"

Website/ Application

4%
  • "App not working"
  • "App won't let me start my background check"
  • "App won't let me check in and it's been over a half hour of not loading"

Employment

4%
  • "orientation training for employee"
  • "Orientation"
  • "Booking Orientation & Shifts"

Staff

2%
  • "Manager"
  • "Shift problems with manager"
  • "Rude manager didn't let me start till 30 to 40 min after start time because she had me outside waiting for the primary partner to show up I was the backup I was not given enough time because she didn't let me start till late and I don't know what she"

Activation/ Cancellation

2%
  • "Trying is cancel a shift that's Allred ben done earlier"
  • "Canceled my shift.. i was there for 2 hrs no mgr or code to log in"
  • "Why do yall keep canceling my shifts"

Return/ Replace

1%
  • "Change my email n phone number"
  • "Change account password"
  • "Changing phone number"

Cards

<1%
  • "Yall put the money on the wrong card"
  • "Social security card"
  • "Remove my card"

Refund

<1%
  • "I want my refund money"
  • "My bank is refunding one of my monies that I was paid out the 7657 I think it was"
  • "Money back"

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Frequently Asked Questions

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