Shiftsmart Reviews

Hello,
I am following up regarding tickets #308****, #308****, and #308****. My tickets continue to be closed as "resolved," but this issue has not been resolved.

I have still not been paid for either completed shift, nor have I received any meaningful update.
The unpaid completed shifts are: $19.50 for the Bin Prep shift on Saturday, July 25, from 6:30 AM to 8:00 AM at 5605 4th Street NW, Albuquerque, NM 87107. $18.75 for the Bin Prep shift on Saturday, July 25, from 8:00 AM to 9:30 AM at 9508 2nd Street NW, Albuquerque, NM 87114.
Total amount owed: $38.25.
I dispute the determination that I did not report to these shifts. I was physically present at both locations, checked in through the app, followed the instructions given to me by store management, completed the work requested, and documented everything with photos.

My attendance and completed work can be verified through GPS records, ShiftSmart app data, timestamps, communication logs, check in and check out records, and photographic evidence.
Closing my tickets as "resolved" without investigating the evidence or issuing payment does not resolve the matter. This is now the fourth time I have experienced payment issues after completing assigned work, and I am requesting that this be escalated immediately.
Please provide a written explanation for why payment has been denied despite the available evidence, confirm that all related tickets have been linked together, and advise when I can expect payment for my completed shifts totaling $38.25.
I expect a prompt response and resolution.

This is my third review about Shift Smart. Everything works perfect if there are no issues.

Like today, I woke up at 3:30 AM for a shift. I got there, and the store was closed. I sent in pictures; GPS showed I was on the property, and now I'm dealing with them not paying me or saying I will get paid, just needs reviewed. I didn't do all that to wait three days for 40 freaking bucks.

Then when you message them and let them know everything, it's like they don't even read it. They just respond back, so not only did it take them forever to reach back out to me, when they do, I pretty much have to start from scratch like they don't know anything. I had to ask them if they actually read what I said or just responded, and now here I am waiting; it's already been 8 hours. I should not have to wait to get paid; that's the whole point of the website if you need extra money.

I don't try to go do a job and wait three days to get paid from it when I'm supposed to get paid within the hour.

I really do like the website, but they definitely need to fix some stuff in their system because nobody goes to a job they're supposed to get paid for within the hour; instead, they have to wait days. Like, what!

I have worked and went to 5 shifts that I was not paid for and all I keep getting is the ring around with the same message about what they need got me to reply to the email which I actually put in the initial email all the info they needed the owe me $228 as of now. They are ridiculous for not being able to contact via phone this is not only frustrating its also infuriating
Update was contacted via email by Shiftsmart payroll investigators to be told that I need to reach out to the managers who turned me away from shifts and have them contact *** in order for me to get paid.. Im confused like isnt that their job?

I just want to get paid for what I've done, and I never missed my shift or canceled the shift unless I really needed to. I just want to get paid for the job that I did.

I have never had any issues with my payment or logging in like this. I just want to get paid for the jobs that I'm doing, and I don't know why it's logging me out or it's saying that I'm not showing up for my shift when I definitely am. If you please contact the people that work at the office or speak to the manager, anybody will tell you that I work very hard, and I don't want to lose any shifts because your app is not working correctly. I want to keep working as many shifts as I can; this is my side job.

I just want my money. I've never had an issue until recently with logging in and saying that I haven't made my shift. If you look at my numbers, you can see I'm always on 98 or 99%. I'm a hard worker, and I work well with others.

I just want to get paid. It keeps saying that I'm not showing up for my shifts, but I'm there at the shift, and then it tells me my shift was canceled even after I already worked it, and it won't let me log in. I just need somebody to call the store and ask, 'Was she there?' I promise you everyone there will tell you that I've always worked my shift and that I'm a hard worker. I don't know why it's saying that I'm not coming to my shifts, and that's making me not get shifts because how can I work if it says that I'm no call, no show, which is not true at all?

The screenshots are from March 16th, 2026. It says that I was at the shift. I tried to put the code in that the manager gave me, but it kept saying that I wasn't on the shift. Even though it says that I'm there, it still told the app that I didn't show up, and the app says that because I didn't show up, I got canceled, and that is not the case.

I can prove it for this shift but not for March 9th. But if you call the store manager, she will tell you the same thing happened on March 9th. Something has been going on every time I go to log in or check in with the code; it doesn't work, it freezes the screen. Every time I go to clock in, I don't know why.

Please help. I'm just trying to get my pay. I'm a single mom, I need my money, and I work very hard for it. Thank you.

I hope that we can resolve this issue or if there's something I can do. Every time I go to check in, I can send a code or you can call the store or something because I'm scheduled for future shifts, but I don't want to work them because I don't want to not get paid for them because your app is saying that I'm not there, and it's not letting me log in, and so it's canceling the shifts, saying the shifts never existed when in fact I have been scheduled for all of those shifts. It even says on my phone, 'Get ready for your shift,' and then it cancels, and then it cancels my money, which is crazy because I worked for both of those shifts, full shifts, and I still got paid nothing. I got paid $19, which is ridiculous when the shift was $65, and I usually get paid about $65.75 because I work hard.

I'm a hard worker. I clock in and I clock out. I don't know how to resolve this issue, but I do want my money, and I would love to understand why they're saying that I'm not there when the app says you are on time for your shift, and you go to log in and then it doesn't let you, but then cancels. So, is your location not working?

Or is something wrong with the app, or do I need to do something to prevent this from happening in the future?

Please let me know. Thank you.